The sound won’t work through my ActivBoard

If there is no sound coming through the speakers situated on either side of the board first of all ensure the speakers are on, the button on the left hand side of the board should be green.


If the speakers are on, but there is still no sound – follow these steps to make sure the USB is the playback device.

  1. Click on the Volume icon in the system tray.   iwb troubleshooting
  2. Click on the System Sounds icon to open these settings.iwb sound troubleshooting
  3. Click on the Playback tab at the top, in the dialogue box that appears.
  4. Select Promethean USB Audio as the playback device.
  5. Click on OK.

The sound should now be coming through your Promethean ActivBoard speakers.




If you still do not have sound and the board is under warranty – you can contact Promethean directly on 1800 403 441.

If it is no longer under warranty Concept AV can be contacted on 9429 4333, to offer you further support.