I have no image or my image doesn’t fill the board.

The image from the computer to the projector is via the VGA cable (big blue or black ended cable).


To have a full sized image projecting on to your board:

  1. Turn the computer and the projector on.
  2. Ensure the VGA cable is plugged in firmly to the computer and the wall plate/projector.



At this stage there should be an image on the board, if not follow these steps:

  1. Unplug and plug the VGA back in to the computer.
  2. Ensure the computer is set to mirror or duplicate the display. These settings can be found in the Displays section of the Control Panel (PC) or System Preferences (MAC). There is a little box to tick to ensure duplicating/mirroring is occurring.
  3. On the remote of the projector – press the Input or Source button, keep pressing it to cycle through the options, checking if the image is projected on any of the options. It will cycle through sources such as PC1, PC2, HDMI.

If none of these steps work, further support can be offered by contacting us on 9429 4333.




The image is on the board, but is very small

Determine whether the projector if wide screen, this can be found by looking at the model number on the projector. Generally speaking, if it has a ‘w’ after the model number it is widescreen.

  • Change the display resolution on the computer to match the projector. Right click on the desktop (PC) or go to System Preferences (MAC), then click on Screen Resolution (PC) or Displays (MAC), and set the resolutions as follows:

Widescreen projector: set the resolution to 1280 x 800.

Non-widescreen projector: set the resolution to 1024 x 768.

  • On the remote control press the Aspect button. Depending on your type of projector it will either scroll through the aspect options or give a list to choose from. Select accordingly to the type of projector:

Widescreen projector: 16:9.

Non-widescreen projector: 4:3.


By following these two steps, so that the settings match the type of projector, the image should now be displayed and fill the board.



If you require any further assistance please call Concept AV on 9429 4333.