Are Your Drivers Up to Date?
If the pen is not working, or is jumpy or just seems a bit off – make sure the latest driver is downloaded on the computer. To do this follow the steps below (screen shot included at bottom of page for where you need to click):
- Go to the Promethean Support website.
- Go to the Software Solutions section of the website and click ActivDrivers at the top of the page.To go straight to the Driver page click here.
- Click on the Operating System the computer is running.
- Choose Save from the dialogue box that appears.
- Once downloaded Run the program.
- Follow the prompts to install the driver.