Support and Troubleshooting

Here are some of the common problems and their solutions for both IWBs and Interactive LCDs.

If you have any other issue (or your issue is not resolved with this troubleshooting) relating to any AV product please call us on 9429 4333.


My Pen doesn’t work on my Promethean ActivBoard.


I have no sound through my ActivBoard speakers.


My image is yellow.


I have no image or my image doesn’t fill the board.


Download the latest version of ActivInspire.


Download the latest Promethean ActivDriver.


I am missing the Subjects folder in my resource browser in ActivInspire.


My SMART Board has an issue.